How do you create exceptional brand loyalty?

I recently had a really poor customer experience as a result of hiring a storage unit. I hired it and arranged for access 24 hours per day specifically as I’d need to store some possessions outside of the core opening hours for the storage business. This was made clear to the manager of the unit. […]

Chameleons, seizing opportunities and thriving in a post Retail Distribution Review landscape

Chameleons are adept at dealing with change and survive as they can react instantly to a new landscape. They seize an opportunity when other animals are threatened and exposed by change. A fundamental change is coming to the financial services sector right now. Will you adapt and thrive or will you be a casualty? We are […]

Do you give your customers a positive experience or just process them?

Do you process your customers? Or do you give them a personal, positive, memorable experience. One they want to repeat? The customer experience of course begins at the first moment you come into contact with them, continues as they form their opinions of your organisation until the point they have completed their dealings with you and […]

Working with Lloyds Banking Group (again)

Motivated And Competent are delighted to be working with Lloyds Banking Group again on a Point of Sale system roll out. The project will provide a consistent and positive customer experience as the bank continue to invest in the development of their advice proposition. The new system, ‘Welcome’, will support personal and commercial advisers in […]