Do you give your customers a positive experience or just process them?

Do you process your customers? Or do you give them a personal, positive, memorable experience. One they want to repeat? The customer experience of course begins at the first moment you come into contact with them, continues as they form their opinions of your organisation until the point they have completed their dealings with you and […]

Planning and Visualising your personal and organisational success

Planning and visualisation success is crucial for all individuals and organisations. After all, how can you reach your goals unless you identify what they are and how to achieve them? And, it would be best to be really committed to attaining those goals – to identify why they are so important to you. As part of […]