In our last blog we examined how in many sales processes the focus is on the seller rather than upon the purchaser, and how the latter make buying decisions. Now we thought we’d turn the attention to how a salesperson (or anyone seeking to influence) ought to behave to ensure they put their customer at […]
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The perfect sales process
08/05/2012 by
We frequently work with major financial services organisations on their sales process. This is to input into those processes, helping to design and deliver learning events about them, and, assess people’s competence in complying with them. It’s crucially important to be clear on your company’s processes. Especially in a highly regulated environment and one where […]
Does change mean stress or success?
14/04/2012 by
I’ve just re-read ‘Who Moved My Cheese?’ and thoroughly enjoyed it. I think I’ve probably taken more away from it than on my first reading a decade ago. The reason it hit home may be due to the fact that I’m one of an increasing number of people who contract with a number of organisations […]
Lining up your ducks: successfully embedding learning and change in your organisation
06/04/2012 by
At Motivated And Competent we are fed up with reading about why so often learning and change is not being effectively embedded and organisations are left underwhelmed by a learning programme roll out. There’s no need for this to be the case. We are in the business of learning, facilitating organisational change and improvement. We want […]
Planning and Visualising your personal and organisational success
18/03/2012 by
Planning and visualisation success is crucial for all individuals and organisations. After all, how can you reach your goals unless you identify what they are and how to achieve them? And, it would be best to be really committed to attaining those goals – to identify why they are so important to you. As part of […]
Working with Lloyds Banking Group (again)
12/03/2012 by
Motivated And Competent are delighted to be working with Lloyds Banking Group again on a Point of Sale system roll out. The project will provide a consistent and positive customer experience as the bank continue to invest in the development of their advice proposition. The new system, ‘Welcome’, will support personal and commercial advisers in […]
What is Leadership and what is Management?
29/02/2012 by
At Motivated And Competent we often work on management and leadership development programmes with organisations that want to develop their people and improve performance. So we thought we’d share a few key points that illustrate the similarities and crossover between the two as well as differentiating the two. Similarities between the two are often […]
How effectively do you really listen to your clients?
14/02/2012 by
Many of our clients ask us to work with them on their sales processes, to improve their sales skills, leading to higher sales and profitability. In a commercial world we all want to boost performance. Everything we do at Motivated And Competent is about boosting performance. Yet we cannot help thinking that focusing on raising sales […]
Benefit from the What, How and Why of motivation
07/02/2012 by
Motivation. It’s so important in maximising performance and developing people to their full potential that we named our company around this concept. But, why is it so important? Well, it is a massive determinant of performance and probably more important than raw ability. Read our earlier blog here. As it’s so crucial to performance and achievement […]
Do you just muddle along or do you thrive?
30/01/2012 by
Does your organisation somehow muddle along, managing to ‘just get by’? Or, does it thrive, retain and develop a happy, fulfilled, dedicated workforce whose skill set grows to meet the needs of their roles in an ever evolving world? Motivated And Competent believes that your team’s competence to do their role is a key part […]